neo 5.1 offers new Cloud functionalities for service providers,
increased performance and even more security
ASC announced the availability of its latest recording and analytics software, neo
5.1. This version of the neo suite boasts a wide range of features which exactly meet the urgent needs of service providers and their customers. The youngest release addresses the special requirements of Cloud solutions in terms of scalability, performance, high availability as well as easy service provision. Thus, communication service providers can offer their customers features such as tamper-proof recording, analytics, and quality management as an additional treat.
Innovative recording and analytics for public safety
organizations, contact centers and financial institutions
ASC will demonstrate its solutions to record, analyze and evaluate corporate and mission-critical communications at the 37th annual GITEX Technology Week in Dubai from October 8-12, 2017. It will provide options for tamper-proof documentation and automated evaluation of communications for public safety organizations, financial institutions and contact centers at the DSOA booth Z-B20, Za'abeel Hall.
Banks will need to adjust to stringent requirements as of January 2018
- ASC offers MiFID II-compliant recording of consultations and trading activities
- ASC’s software complies with legal requirements and detects fraud
- BaFin expects London banks will shift to other European countries after Brexit
ASC announced its recording and analytics suite for compliance will help banks comply with stringent documentation requirements and detect compliance violations using automated analytics tools.
MiFID II, effective as of January 2018, requires financial institutions doing business in Europe to document and preserve all consultations potentially leading to a transaction for at least five years. The directive will have a substantial impact on firms and trading companies providing financial services within the EU. ASC referred to a prediction by BaFIN (German Federal Financial Supervisory Authority) anticipating many London banks will shift their operations to other European countries after Brexit.
Compliant recording of encrypted conversations with EVOIPneo
ASC's recording software, EVOIPneo
, has been certified for interoperability with the Unigy trading platform by IPC, a global leader in trading communications and applications for the financial industry. ASC’s multi-tenancy software offers compliant, transparent and cost-effective recording
EVOIPneo meets MiFID II regulations with tamper-proof video recording
ASC, a worldwide leading software provider, today announced the availability of its EVOIPneo
solution to record video consultations. The customized integration for video consulting platforms provides compliant recording and archiving of investment advice.
Network-wide recording of mission-critical communications in public safety organizations with ASC’s solution EVOIPneo
ASC's recording software, EVOIPneo, has become the certified for recording communication within TETRA 7.0 Airbus networks. TETRA is a universal digital radio standard enabling mission-critical communications among disparate public safety organizations during an emergency situation.
Solution for compliant recording of mobile calls to fulfill MiFID II legislation
ASC and TELES today announced a joint Cloud-based call recording solution for recording and documentation of mobile interactions compliant with MiFID II. TELES joined with ASC Technologies, a leading provider for recording and analytics of business communications, to meet the growing demand for coverage of mobile communications out of the Cloud.
Italian Technology Firm Provides Speech Analytics and Automated Process Optimization for its Customer’s Financial Contact Center
ASC today announced the successful implementation of its workforce optimization (WFO) solution including speech analytics for Advalia, an advanced business intelligence unit of Call & Call Group, focused on technological innovation of customer management and high-value Business Process Outsourcing services.
Since March 1, 2017, the sales expert with extensive experience and expertise in telecommunications and Cloud software is the new Head of Sales International
ASC, a global software company, appointed Frank Steffan as Vice President Sales EMEA (Europe, Middle East and Africa) to strengthen its management team. A sales specialist for telecommunications and Cloud software, Mr. Steffan’s responsibilities include support for existing long-term partners in EMEA as well as expanding the partner network in these regions.
ASC to demonstrate regulatory compliant recording of Unified Communications solution Microsoft Skype for Business at CeBIT in Hannover
ASC's recording and compliance software, EVOIPneo
, has been successfully certified by Microsoft for its interoperability with Skype for Business. ASC showcases it at the CeBIT conference, March 20-24 2017, in Hannover, Germany, at the Microsoft Skype for Business partner booth, Hall 12, booth E24.
EVOIPneo provides compliance recording of business communications to meet financial market guidelines mandated by MiFID II, Dodd Frank and PCI-DSS
ASC will present its compliance recording solution for Microsoft Skype for Business at CeBIT 2017, March 20-24, 2017, Hannover, Germany, Hall 12, booth E24. Approximately 3,000 exhibitors and 200,000 visitors are expected to participate at this international event for the ICT industry.
Focus on increasing customer satisfaction through more efficient processes and higher service quality
ASC will emphasize how to boost customer service levels and meet MiFID II requirements at this year's CCW, an international conference and trade show in Berlin for customer service, communications and contact centers. The event will take place on February 21-23, 2017 with 270 exhibitors and more than 7,800 visitors expected to attend.
Experienced industry expert will direct solution support for international software company
ASC has strengthened its management team by hiring Frank Thomsen as Vice President Customer Services. Frank Thomsen's skills and experience will focus the company’s support services for its Cloud portfolio, strengthen implementation and technical assistance for its complex software solutions and expand its international reach.